What Happens When You Call Precision Brush?

When you search online for a metal channel strip brush, or to learn about the conveyor cleaning process, or when you’re looking for that unique custom brush, Precision Brush wants to be your first and only call. 

Who is the best person in your company to call us? What happens when you pick up the phone to speak with us on that initial call?

Here at Precision Brush, we receive phone calls from a variety of people in various job roles. Sometimes we get a call from the purchasing agent, sometimes it’s the staff who are running the printing line at night who are directly using the brush, sometimes it’s the brush designer, and other times it might be the plant manager. 

We start the call by asking educated questions regarding the process of what the brush will be used for. This way we can understand how you plan to use the brush. You’re the expert on your machine or product, and we want our brush to fit your application or needs perfectly. We will ask about the pressure that you’re using, if the brush is being used in a heat application or process, the size of the holder the brush will need to fit into, etc. If the brush you want to order is a replacement for an old brush, then we will talk about what you need for brush replacements and about any issues you may have had in the past with previous brushes you’ve used.

These questions help us be the brush experts we are. We will help you decide on the best metal channel for the brush, the best filament, the proper size of the brush, and we can also guide you on how to apply the brush in the most optimal way to get the best results for its usage. 

Precision Brush has a proprietary quoting system that enables us to quote new brushes quickly, often time while we are on the phone together, as our goal is to promptly get you pricing and delivery information, followed by the perfect brush for your application.

After we’ve spoken with you and given you a quote, we will typically send you a sample brush to try out. Once you’ve had a chance to use the sample brush and provide feedback to us, we then fulfill your order!
 

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Would you like to brainstorm with a brush professional? We’re available to help you determine which brush will work best for your needs.

Have an idea in mind? Try our online interface to design your custom brush.

Ordered from Precision Brush before? You can reorder brushes here.